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REFUNDS & RETURNS

RETURNS

Our returns policy is 30 days from receipt of your goods. If 30 days have past since you received your purchase, unfortunately we can’t offer you a refund or exchange.

We only accept returns for products deemed to be faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Delivery costs are not refundable. Return delivery costs are at buyers expense.

Please contact our office on 07 549 2120.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us on glenbogal@ihug.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on 07 549 2120 to arrange replacement.

Shipping
To return your product, you should mail your product to: Unit 4, 15 Marshall Road, Katikati 3129

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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